Returning and replacing goods takes place pursuant to the Consumer Protection Act.
The buyer can exercise their right to return and replace goods within 14 (fourteen) calendar days from the day of the delivery by notifying the seller about it in accordance with the procedures stated in section 3.2 of these terms and conditions.
The item must be returned in a clean original packaging. The packaging and the item shall not be damaged by the buyer. Furthermore, the item must have the initial commercial appearance (labels and protection film not damaged, etc.), be in a full set as received from the seller, and include the documents proving the sale of goods and a warranty letter (if applicable).
The buyer may return the goods to Hobby Models OÜ to the address Laki 16, Tallinn, 10621, Estonia. If the goods are returned subject to the section 3.2., the buyer shall return the goods at their own cost. If the buyer is returning wrong and/or defective goods, the seller will accept the goods and replace them with proper analogues goods. If the seller does not have a similar substitute to offer, the seller must refund to the buyer the price paid for the goods.
If the buyer does not comply with the terms concerning the return of the goods set out in this document, the seller has the right to not to accept the returned goods.
For the goods not available in stock, clients will be offered an opportunity to change goods or to get their money back within 7 days.